Shipping and Return Policy
At Michael Rothman MD, we strive to provide you with quality products and supplements to support your wellness journey. Please take a moment to review our Shipping and Return Policy to ensure a smooth shopping experience.
Order Processing Time: We typically process orders within 3-5 business days*.
Shipping Notification: You will receive an email notification with tracking information once your order ships.
Shipping Insurance: Our shipments are not insured. We will not be able to provide assistance if your package is lost, stolen, or undelivered. In the event of a delivery anomaly, you will need to work directly with the carrier for resolution.
We understand that sometimes returns may be necessary. Here are the details of our Return Policy:
Eligible Products: Products and supplements must be in an unopened package to be eligible for return.
Return Timeframe: Returns must be initiated within 30 days of the purchase date.
Non-Refundable Items: Liquid supplements are non-refundable. Additionally, shipping and handling fees are non-refundable.
Restocking Fees: There is a restocking fee applied to returns. For most products, a 10% restocking fee will be deducted from the price of the return. However, air purifying products require a 15% restocking fee.
Exemptions and Evaluation: All returns are subject to exemptions and evaluation by management. We will assess the condition of the returned items to determine if they meet our return policy criteria.
If you have any questions or need assistance with a return, please contact our customer support team. Your satisfaction is important to us, and we are here to help you with any concerns or issues you may encounter.
